Receptionist and Community Shop Attendant

Whitley Bay Big Local is looking to recruit additional volunteers for our helpdesk to support our busy community building. Whitley Bay Big Local provides spaces for a range of activities including youth groups, coffee mornings, drama classes and more. The Receptionist/Community Shop Attendant will ensure all building users receive a warm welcome on arrival, support our building users and maintain/manage the community shop.  

Job Description: 

As a volunteer for Whitley Bay Big Local, based at Whitley Bay Hub, you are contributing to the success of a hub for all the community. As a reception/community shop attendant, you will join a friendly team of volunteers who work together to ensure people receive great service when attending Whitley Bay Big Local. We are seeking volunteers who are able to contribute at least 3 hours per week to cover a morning/afternoon shift on the helpdesk/community shop.  

Responsibilities include: 

• Greeting building users and signposting around the building 
• Signposting to external services as appropriate 
• Providing minimal information about our services 
• Answering the telephone and email inbox and responding to enquiries 
• Organising surplus stock at the community shop 
• Processing membership applications and sales at the community shop 

What skills do I need?

Essential experience: 

We are looking for someone who can demonstrate the following qualities: 

• A positive attitude towards volunteering and supporting people 

Desirable experience: 

As well as meeting the elements outlined in essential experience, we would prioritise candidates who have experience of working

• in a customer service capacity 
  
• with basic telephone, IT and sales systems 
  

As the successful candidate will be required to work in a community building with children and vulnerable adults, you will be asked to disclose criminal convictions as part of the recruitment process. 

About Whitley bay big local

Whitley Bay Big Local is a resident led community hub in Whitley Bay. We offer a community cafe, community shop and space for people to come together to take part in projects and activities

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

Morning and afternoon shifts offered. 4 hours per shift. Various shifts available, do get in touch to find out about current availability.

Where does this role take place?