Meet and Greet Volunteer

What is the purpose of the role?

The volunteer will stand in the main entrance of the hospital and offer to help visitors coming into the hospital. This service is offered Monday to Friday

What tasks can this role include?

· Building up a relationship with patients/families

· Locating wheelchairs if required

· Accompanying patients and visitors to wards or departments.

· Offering advice and directions

· Befriending Patients

What skills, knowledge and experience might you gain through this role?

· Confidence and increased knowledge of the different wards and departments

· Social skills and inter-personal skills

· An awareness and understanding of disability

What are the benefits to you?

· An opportunity to gain experience of a hospital setting

· Develop your skills and experience

· A flexible role which can fit around your existing commitments

What are the benefits to our organisation?

· Improved patient/families experience within our hospitals

What support and training will be provided?

· Full Volunteer Recruitment Process

· Volunteer Induction training

· Specific training for the role

· Regular and ongoing support from a named member of staff

· Ongoing training as the role requires

· Out of pocket expenses are reimbursed in accordance with Northumbria Healthcare NHS Foundation Trust Volunteering Policy

Location: Main entrances of our general hospitals

A DBS check at an enhanced level is required for this role

If you are interested in this role with Northumbria Healthcare NHS Foundation Trust or would like further information then please email [email protected] or call 0191 2031354

What skills do I need?

This might be the role for you if:

· You are confident to talk to Patients/families

· Ability to introduce yourself to the visitor and be the “friendly face” with a sympathetic manner

· A good sense of discretion and willingness to help

· You enjoy chatting with people and putting them at ease

· You have excellent listening skills

· You are empathetic and non-judgemental

· Can provide one morning or afternoon per week

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

Various